Kshira Pure
Terms & Conditions
Welcome to www.kshirapure.com. These Terms and Conditions govern your use of our website and the purchase of products from Kshira Pure. By accessing this site or placing an order, you agree to be bound by these terms.
General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
Accuracy, Completeness, and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only. Any reliance on the material on this site is at your own risk.
Products and Pricing
- Pricing: All prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue a product without notice.
- Product Representation: We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor's display of any color will be accurate.
- Quantity Limits: We reserve the right to limit the quantities of any products or services that we offer.
Billing and Account Information
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers, so that we can complete your transactions and contact you as needed.
Shipping and Delivery
- Processing: Orders are generally processed within 1-2 business days.
- Delivery: We partner with trusted logistics providers to deliver your order. Delivery timelines provided are estimates and may vary based on your location and courier performance.
- Risk of Loss: All items purchased from our site are made pursuant to a shipment contract. This means that the risk of loss for such items passes to you upon our delivery to the carrier.
Returns, Refunds, and Cancellations
- Cancellations: Orders can only be cancelled before they are dispatched for shipping. Please email us immediately at kshirapure.info@gmail.com if you need to cancel.
- Returns: Due to the nature of personal care and hygiene products, we generally do not accept returns once the seal is broken. If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the product and packaging.
- Refunds: Approved refunds will be processed to your original method of payment within 7-10 business days.
Limitation of Liability
Kshira Pure does not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. In no case shall Kshira Pure, our directors, officers, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, or consequential damages arising from your use of any of our products.
- Product Liability and Manufacturing
All products sold on this Site are manufactured by licensed third-party contract manufacturers (Amirav Herbals, Lic No.: GC/1953) and marketed/distributed by Kshira Pure. While we ensure our partners maintain the highest quality standards, any legal liability, claims, or damages arising out of manufacturing defects, formulation variations, or adverse skin reactions are the sole responsibility of the respective manufacturer. Kshira Pure acts strictly as the retail and marketing entity and shall not be held liable for third-party production discrepancies.
Indemnification
You agree to indemnify, defend, and hold harmless Kshira Pure, its affiliates, partners, officers, directors, agents, contractors, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.
Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India and the jurisdiction of the courts in Surat, Gujarat.
Intellectual Property
All content included on this Site, such as text, graphics, logos, images, product packaging designs, and software, is the property of Kshira Pure and protected by applicable copyright and trademark laws. You may not reproduce, duplicate, copy, sell, or otherwise exploit any portion of the Service or website content without express written permission from us.
User Comments, Feedback, and Reviews
If you send certain specific submissions or leave product reviews on our Site, you agree that we may, at any time, without restriction, edit, copy, publish, and distribute those comments. We reserve the right, but have no obligation, to monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, or otherwise objectionable.
Contact Information
Questions about the Terms of Service should be sent to us at:
Email: kshirapure.info@gmail.com
Phone: +91 89808 65005
Address: Kedar Business Center, Katargam, Surat, Gujarat - 395004, India
Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, the name and contact details of the Grievance Officer are provided below:
Name / Title: Customer Grievance Officer, Kshira Pure
Email: kshirapure.info@gmail.com
Time: Monday to Saturday, 10:00 AM to 6:00 PM (IST)