Kshira Pure

Shipping & Delivery Policy

Effective Date: July 1, 2026

At Kshira Pure, we are committed to delivering your premium Skin & Hair care products safely and efficiently. We partner with top-tier logistics providers across India to ensure a smooth delivery experience. Please review our shipping processes and timelines below.

Order Processing Time

All orders are processed and dispatched from our fulfillment center in Surat, Gujarat within 1 to 2 business days (excluding Sundays and public holidays).
Orders placed after 12:00 PM (IST) will typically be processed on the next business day.
During promotional periods, festive seasons, or heavy order volumes, dispatch times may be slightly delayed. We will notify you if there is a significant delay in processing your order.

Shipping Rates & Delivery Estimates

We use a premium shipping aggregator to assign the fastest courier partner (such as Delhivery, Blue Dart, or Xpressbees) based on your specific pin code.

Standard Shipping: Delivery within 4 to 6 business days for metro cities and Tier-1 locations.
Regional & Tier-2/3 Cities: Delivery within 6 to 8 business days.
North-East India & Jammu/Kashmir: Delivery may take 8 to 12 business days due to geographical constraints.

Shipping charges for your order will be calculated and displayed at checkout. We occasionally offer Free Shipping on orders exceeding a specific cart value, which will be automatically applied at checkout.

Taxes & Hidden Fees

There are no hidden charges when you buy from Kshira Pure. The prices listed on our product pages are final and inclusive of all applicable taxes (GST). The shipping cost (and any applicable COD fees) will be clearly displayed before you complete your purchase.

Cash on Delivery (COD) Terms

We offer Cash on Delivery (COD) for the convenience of our customers across most pin codes in India.

A nominal COD Handling Fee may be applied at checkout to cover the extra cash-collection charges levied by our courier partners.
Please ensure someone is available at the provided delivery address with the exact cash amount to receive the package.
Customers who repeatedly reject COD orders at the time of delivery (RTO) may have their COD privileges permanently revoked and will only be able to place prepaid orders in the future.

Order Tracking

Once your order has been dispatched, you will automatically receive a Shipping Confirmation email containing your tracking number and a link to track your package live. Please allow 12 to 24 hours for the tracking portal to update after receiving the email.

Undeliverable Packages & RTO (Return to Origin)

Our courier partners will make up to three (3) delivery attempts. If the package cannot be delivered due to an incomplete/incorrect address, unavailability of the receiver, or a rejected delivery, it will be returned to our Surat facility.

For Prepaid Orders returned to us, we will issue a refund minus the forward and return shipping costs.
Please double-check your shipping address and contact number at checkout to ensure a seamless delivery.

Damaged in Transit

We use premium, secure packaging to protect our products during transit. However, if you receive a package that appears severely damaged or tampered with from the outside, please refuse the delivery and contact us immediately. If you discover damage after opening, refer to our Return & Refund Policy for the mandatory unboxing video process.