Kshira Pure

Return, Refund, and Exchange Policy

Effective Date: July 1, 2026

At Kshira Pure, we are committed to providing you with premium, high-quality Skin & Hair care products. Because our products fall under the personal care, beauty, and hygiene category, we maintain strict quality control and hygiene standards. Please read our Return, Refund, and Exchange Policy carefully before placing an order.

General Return Policy (Hygiene Clause)

Due to strict health, safety, and hygiene reasons, we do not accept returns, exchanges, or refunds on opened or used products. Once a product seal is broken or the packaging has been tampered with, it cannot be restocked or resold.

We encourage you to review the ingredients and usage instructions carefully before making a purchase.

Valid Conditions for Returns or Replacements

We will only accept return, replacement, or refund requests under the following exceptional circumstances:

The Claim Process (Mandatory Unboxing Video)

To protect both our customers and our business from fraudulent claims, an unboxing video is strictly required to process any return, replacement, or refund. If your order meets one of the valid conditions above, please follow these steps:

1. Record: Take a clear, continuous, unedited unboxing video showing the sealed package being opened and the condition of the items inside.
2. Contact Us: Email us at kshirapure.info@gmail.com within 48 hours of the delivery date.
3. Provide Details: Include your Order Number, a brief description of the issue, clear photographs of the product, and the unboxing video.

Refund Policy

Once your return request is received, inspected, and approved by our quality control team, we will initiate the refund or replacement process.

• Prepaid Orders (Credit Card/UPI/Net Banking): Approved refunds will be credited back to your original method of payment within 7 to 10 business days.
• Cash on Delivery (COD) Orders: For orders paid via COD, we will request your bank account details or UPI ID via your registered email. Refunds will be transferred to the provided account within 7 to 10 business days of receiving the details.

Please note: Any COD handling charges applied at checkout are non-refundable.

Order Cancellations

• Before Dispatch: You may cancel your order for a full refund if it has not yet been processed or dispatched from our Surat facility. Please contact us immediately at +91 89808 65005 to request a cancellation.
• After Dispatch: Once an order has been handed over to our courier partners (e.g., Delhivery, Blue Dart), it cannot be cancelled.
• RTO (Return to Origin): If a customer rejects a valid, undamaged COD or prepaid order at the time of delivery, Kshira Pure reserves the right to deduct forward and return shipping charges before issuing any applicable refunds, or restrict the customer from placing future COD orders.

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Contact Information

If you have any questions regarding your order, our support team is ready to help.